Frequently Asked Questions

Soka Products

What oil do you use?

We use 100% Mild Olive oil for all our oil products. Yes! even our Crunchy Chilli oil, because we wanted to make guilt-free chilli oil that tastes good and is good for you too. Trust me, its real gooooood.

How should the chilli oil be stored?

Soka Pantry Chilli oil should be stored in a cool environment and suggested to use within its 'best-before' date written on every jar (shelf life of 12 months). But I am sure it will be finished before you know it!

Does the crispy chilli oil contain MSG?

NO MSG was added on any of our products. All our products are made with natural ingredients, absolutely no nasties allowed in our kitchen! 

Is it Vegan? Gluten Free? Preservative Free?

Yes, Yes and Yes!

All our products are Vegan and Gluten Free (We currently use gluten-free soysauce). And our products are made fresh weekly in small batches, totally Preservative free. Only guilt-free goooodness here.

 

Shipping Info

How much does shipping cost?

We offer Flat shipping rate of $9.95 nation wide or FREE shipping for orders over $60.

If I place an order, when should I expect to receive it?

Orders are dispatched every Monday, as we cook our batch every weekend so it's ready to send off on Monday morning.

Standard shipping within Australia is 3-5 Business Days. All Orders placed after Monday will be shipped the following Monday. You will receive another notification when your order has shipped.

What is your Returns and Refund Policy?

Sh*t happens!, If your package is lost or damaged in transit and all other enquiries, please contact us at hello@sokapantry.com.au.